Hopita (hopita) wrote,

And as long as I'm ranting about things which annoy me:

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Your request details:

Request Type [edit]
InquiryType Problem
Category Receiving Mail
Topic No Delivery/No Attempt > My Mail Was Delayed
Additional Detail:

How late was your mail: Over 7 days
Type of Mail Piece: Package
What Was the Class of Mail: Priority Mail
What Type of Special Service Was Used: None
Confirmation or Tracking Number: 9502510922052361363099

Additional Information: In mid-December I ordered a New Years Pretzel from Jolly Donut in Sandusky, OH. A New Years Pretzel is time sensitive in that it is both required to be consumed on a certain date (New Years day, at the stroke of midnight), and also because it is a perishable food item.

Jolly Donut informed me that the item had shipped on 12/26/12. On 12/31/12, having no sign of my package, I called the 11230 Post Office to inquire. I spoke with a VERY RUDE woman who refused to offer any assistance unless I had the tracking information. No suggestions, no apologies, just unmasked anger and annoyance. The call ended when she abruptly hung up.

That was the first time I visited this website to complain.

On January 7, 2013, the package was delivered. The event it had been ordered for was more than a week past. When I opened the package, the perishable pretzel inside was riddled with mold.

That was the second time I visited this site to complain.

Yesterday, I received a response, in the form of a non-apology (we're sorry if you're upset but it wasn't our fault...) from the supervisor at the 11230 Post Office. It read:

"In a message dated 1/8/2013 3:15:29 P.M. Eastern Standard Time, ECCADUSER@usps.gov writes:
hello ms.nathan

sorry to hear about your item being late but my system shows us making an attempt on the 28th and then redelivering on the 7th.if you have any other concerns please feel free to call us at the p.o.
g.morales supervisor midwood station 11230 718-377-3039"

So I tried to reply. I wrote:

"Mr. or Ms. Morales,

If you attempted to deliver the package on 12/28/12 then why did the driver not leave a slip? If I had the slip, then perhaps when I called the Post Office on Monday, 12/31/12, the woman who answered the phone might not have been so rude. I asked her if she could tell me when my package might be delivered, but she said she couldn't do anything without a tracking number and hung up on me. Had I received a delivery slip, I would have had the tracking number. Not to mention the fact that, had a received a delivery slip, I would have known that my package was sitting at the Post Office.

Also, since you waited 10 days to attempt to redeliver my package, not only did I not have my New Years Pretzel until well after New Years Eve, but because the item was perishable, by the time it was delivered, it was already growing mold.

A terrible experience all around.

- Hope Anne Nathan

And it bounced back.

Today I received an email which read

"The mail account you replied to is not setup to receive customer support requests. To submit a follow-up question, please visit us online at: www.usps.com."

So ta da -- I'm back here to file my third complaint.

*Deliver perishable items in a timely manner
*Leave package slips when you are unable to deliver a package
*Don't be ridiculously rude when people call to ask questions
*Send emails from valid email addresses


I finally spoke with the supervisor at the Post Office. He actually *was* apologetic and friendly. If someone had just taken responsibility and apologized for this mess before, I doubt I would have filed three complaints.
Tags: email, frustration, new years, rants

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