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Well, today was my first day of training in Customer Service. At this particular moment I'm exhausted, so this probably won't be a Pulitzer Prize winning post, but I'll see what I can do about getting the central themes across.

For starters, I'm exhausted because I started work today at 9:00 in the morning, when usually I don't have to be in until 2:00 in the afternoon. This was twice as difficult as it should've been because, in case you didn't notice, the Steelers won the Super Bowl last night.

It's weird. I mean, as a general rule, I don't give a fuck about sports, nor could I even usually tell you what season it was (football? baseball? basketball?) without guessing. I was scheduled to work last night until 9:30, and my only real complaint about that was that I was afraid I'd be stuck fighting streets full of drunk drivers when I was trying to make my way home from work.

Well, the store ended up closing at 6:00 pm (due to lack of interest, er, I mean business), so I headed over to martinivixen and mistergone's place for their Super Bowl party. I missed kickoff, but only by about five minutes, so really I got to see the whole thing. It was great. I mean, I figured I'd be bored but actually, I got fairly caught up in what was going on.

In the end, I think my favorite moment was after the game had ended. I was outside with martinivixen and unixd0rk and a few others. We all got quiet for a moment and realized that we could hear the screaming and cheering out in the distance ... in Squirrel Hill? In Oakland? Who knows. But you could hear the whole city just erupting around us. It was kind of great.

As for Customer Service, well, I'm always kind of nervous when I start a new job, but after my first day of training, I'm mostly feeling like "hey -- I think I can do this," and that's pretty great too.

Comments

( 4 comments — Leave a comment )
_aqualung_
Feb. 7th, 2006 04:12 am (UTC)
I didn't get out of work until around 9 even though we closed around 8. I worked a double (lunch and dinner), and the only redeeming factor was the 11-top for lunch (shared with my co-server) and a 7-top for dinner (the reason we didn't close) that was all mine. I made good money for a sunday tho.

pghwob
Feb. 7th, 2006 01:54 pm (UTC)
Customer Service
I recommend making sure to pace yourself. Of course, it helps when they schedule you with veteran cashiers. Even if the lines start to back-up, you can't always make ringing folks up your first priority. If someone starts to ask multi-part questions the more you try to get them answers, either put them on ice (hold), take a message, or try to see if one of the other departments can assist. Drink lots of coffee, too. Maybe sudafed ;P
hopita
Feb. 7th, 2006 04:05 pm (UTC)
Re: Customer Service
Kathy had the best advice ever. She said to remember that Cutsomer Service is not a life and death situation. That people may act like it is, and give it that energy, but that really, nobody's head is gonna fall off if I can't get them their special order in two minutes or less.
papilio_luna
Feb. 7th, 2006 09:57 pm (UTC)
Re: Customer Service
Yep. Well said. I find that the CS position is a fine opportunity to learn how to say "No" if you don't already have that skill. When someone calls at 3pm on a Saturday and gives you a list of 20 things to run around the store and find and then give them the prices over the phone and then hold 13 of the 20 items, but not all 20, until they can come in next Tuesday, it's a great time to say, "I'm sorry, but I'm not able to provide that service at this time."

It really never ceases to amaze me how much, in the aggregate, shoppers at natural foods grocers need to just GET A FREAKIN' LIFE!
( 4 comments — Leave a comment )

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