Bike Accident

Fuckin' AOL

AOL lost all of my emails again. I spent solidly half of my weekend doing a BOMGAR session that accomplished NOTHING. I am SO FUCKING EXHAUSTED. And disheartened. And everything.
Gayle & Friskie

Money Well Spent.

Remember how conflicted I felt over receiving money via Gayle's death? I think I found a way to put it to good use.

My friend Matjames Metson is a starving artist who love love loves his dogs. One of his dogs, Boris, ate a Kong toy. Over the past few weeks there have been a series of vet trips -- some frantic. While there has been progress, there has not been a cure. Today Boris went under the knife for $2,500 worth of surgery to finally get these toy bits OUT of him. Matjames doesn't have $2,500 to spare, so he's been selling his artwork online at reduced prices.

I spent some of Gayle's money to buy one of his pieces. I get to support an independent artist AND help save a beloved pet, two things that I'm certain Gayle would approve of.

Incidentally, should anyone else be in the market for puppy surgery-supporting art:

Valentino, crossposted from facebook:

For those who've been wondering, here's what happened:

Muchi and Bitsy (but Muchi in particular) woke me up at 5:30 in the morning because Tino was having some sort of cardiac event. I rushed him to the emergency vet (and, of course, by the time we arrived he was fine, just unhappy about being in a carrier). They ran a barrage of tests and found his heart was enlarged.

They had me come back, pick him up, and transfer him to the *other* emergency vet -- the one with the cardiologist on staff. Let's just pause for a moment and give thanks that I live in a city where there's such a thing as a veterinary cardiologist.

There they ran an EKG, and echocardiogram, and a bunch of other tests (while I snuck away for the last three hours of my Friday class).

The end result: He has pretty severe heart disease. There's pericardial effusion. There's a clot in the left auricle. There's thickening and remodeling of the heart muscle. Prognosis: 11 months is the average.

But here's the other thing: Other than that 5:30 am event, he's been fine. Eating. Purring. Maybe walking a little slower, but he did have a pretty big day yesterday (a ride on a bus! And a subway!). So from here on out he gets three medications a day (including Plavix and Lasix), and we hope that he beats the odds and outlives us all. Or at least lives for a few more years.


Tino's in the e.r. Pretty much the exact thing that happened with Jacob happened again last night -- Tino had trouble breathing, Muchi alerted me (this was 5:30 in the morning and I was sound asleep. Muchi WOKE ME UP. Three cheers for my little kitty hero), and we rushed to the e.r., where Tino remains at this hour. Much like his Jacob brother, by the time we'd reached the e.r., Tino had stopped panting, tho his heart rate was still elevated. I'm crossing fingers and toes that whatever it is we caught it early and can medicate the fuck out of it.

And as long as I'm ranting about things which annoy me:

Customer Service
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Your request details:

Request Type [edit]
InquiryType Problem
Category Receiving Mail
Topic No Delivery/No Attempt > My Mail Was Delayed
Additional Detail:

How late was your mail: Over 7 days
Type of Mail Piece: Package
What Was the Class of Mail: Priority Mail
What Type of Special Service Was Used: None
Confirmation or Tracking Number: 9502510922052361363099

Additional Information: In mid-December I ordered a New Years Pretzel from Jolly Donut in Sandusky, OH. A New Years Pretzel is time sensitive in that it is both required to be consumed on a certain date (New Years day, at the stroke of midnight), and also because it is a perishable food item.

Jolly Donut informed me that the item had shipped on 12/26/12. On 12/31/12, having no sign of my package, I called the 11230 Post Office to inquire. I spoke with a VERY RUDE woman who refused to offer any assistance unless I had the tracking information. No suggestions, no apologies, just unmasked anger and annoyance. The call ended when she abruptly hung up.

That was the first time I visited this website to complain.

On January 7, 2013, the package was delivered. The event it had been ordered for was more than a week past. When I opened the package, the perishable pretzel inside was riddled with mold.

That was the second time I visited this site to complain.

Yesterday, I received a response, in the form of a non-apology (we're sorry if you're upset but it wasn't our fault...) from the supervisor at the 11230 Post Office. It read:

"In a message dated 1/8/2013 3:15:29 P.M. Eastern Standard Time, writes:
hello ms.nathan

sorry to hear about your item being late but my system shows us making an attempt on the 28th and then redelivering on the 7th.if you have any other concerns please feel free to call us at the p.o.
g.morales supervisor midwood station 11230 718-377-3039"

So I tried to reply. I wrote:

"Mr. or Ms. Morales,

If you attempted to deliver the package on 12/28/12 then why did the driver not leave a slip? If I had the slip, then perhaps when I called the Post Office on Monday, 12/31/12, the woman who answered the phone might not have been so rude. I asked her if she could tell me when my package might be delivered, but she said she couldn't do anything without a tracking number and hung up on me. Had I received a delivery slip, I would have had the tracking number. Not to mention the fact that, had a received a delivery slip, I would have known that my package was sitting at the Post Office.

Also, since you waited 10 days to attempt to redeliver my package, not only did I not have my New Years Pretzel until well after New Years Eve, but because the item was perishable, by the time it was delivered, it was already growing mold.

A terrible experience all around.

- Hope Anne Nathan"

And it bounced back.

Today I received an email which read

"The mail account you replied to is not setup to receive customer support requests. To submit a follow-up question, please visit us online at:"

So ta da -- I'm back here to file my third complaint.

*Deliver perishable items in a timely manner
*Leave package slips when you are unable to deliver a package
*Don't be ridiculously rude when people call to ask questions
*Send emails from valid email addresses


I finally spoke with the supervisor at the Post Office. He actually *was* apologetic and friendly. If someone had just taken responsibility and apologized for this mess before, I doubt I would have filed three complaints.
Bloomingdale's Hope

My health insurance, it doth fucketh me.

Remember when a doctor refused to see me because my health insurance was so sucktastic? Yea, well at least I had health insurance then.

This morning I went to the pharmacy to pick up a couple of prescriptions. After they had me wait for 10 minutes, they explained that while my prescriptions were ready (good thing, since they're my blood pressure meds, and I'm totally out of one of them), my insurance company said that my policy had been terminated at the end of October.

I looked at my card. It was *issued* on November 8th. I showed it to the pharmacist. She suggested I call the insurance company.

By then I couldn't wait around the drug store anymore, so I went to work. I thought I'd noticed a check clearing my account recently in the same amount as my insurance premiums, and once I was set up at my desk, I logged in to my bank account. Yup -- they're totally still cashing my checks.

I called the insurance company. The woman on the phone said they hadn't received payment since October. I told her about the check they cashed and she asked me to email an image of it to her. I did. She said she'd look into it and get back to me. She didn't.

My work day ended and I still hadn't heard back from the insurance company, although I *did* get a robocall from the drug store, telling me my prescriptions were ready. I figured maybe that meant everything got hammered out and walked back over to the pharmacy.

Nope. Still terminated.

I called the insurance company again. The woman I reached this time told me a whole series of things that made very little sense. First she said that there was a note that I was supposed to email them a copy of the December check, but that they hadn't received it yet. I clarified that I was supposed to email the *November* check, which I did (six hours earlier), but that I couldn't send them a copy of the December check, since they hadn't cashed it yet (I did mail it in December, but I have no way to prove that until it's cashed). I started to read back the email address that the first woman gave to me, but the second woman didn't have that info, and anyway, she said that they didn't need a copy of the November check because their system already showed that they had received it. I asked why, if they received the check for November, did they say that my policy was terminated on October 31st? She explained that they cashed the check, but marked it for refund (if you weren't going to accept it, then why did you cash it?).

I asked if I could pay the December bill over the phone. Sure, she said, but only with a check. Then she changed her mind and said that I couldn't pay, because the November payment was marked to be refunded. She said that she would fix that, then call me back so I could pay for December with a check over the phone. No clue as to what they plan to do with the check I *mailed* in December, but I guess that's another story.

So that was more than an hour ago and -- you guessed it -- she hasn't called. Meanwhile, I'm out of vital medicine, *and* the money I've sent them to cover my premiums. It would be one thing if this was the first time something insane had happened with these people, but shit. They cover nothing. They cash my checks and *then* cancel my policy ... I am so fucking screwed.