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X-posted from my facebook:

WTF?
So my day: I requested today off from work because I was invited to a conference, only I got uninvited (apparently the conference overbooked). Since I had already been approved to take the day off, I figured I'd *finally* go see a doctor. After making me wait for an hour, the receptionist calls me over and says they can't see me because my insurance has a high deductible. Bear in mind this doctor is *in* network, meaning they've signed contracts with said insurance company. She says I can call my insurance company, but that she's been on the phone with them for the last hour, so it'll be a while. I call and am talking with someone within 5 minutes. The insurance rep says that's ridiculous and asks to speak with the receptionist. Five minutes later the receptionist hands me the phone back and the insurance rep says that while I am 100% in the right, the doctor is still apparently going to deny me service. The insurance rep gives me the name and phone number of another doc in the area. Nevermind that I have no idea *when* I'm going to find time to make another appointment, but I call anyway. It's the wrong number. They've never heard of this doctor. I say fuck it and go see a movie. When I come home, I look up that doctor on my insurance company's online provider list. Yep, I wrote the number down correctly. I try to call the insurance company back. They're closed.

Ah well. Guess I didn't really need medical attention anyway.

Comments

( 4 comments — Leave a comment )
decafdyke
Oct. 27th, 2012 03:57 am (UTC)
You might want to consider filing a complaint.
http://www.dfs.ny.gov/consumer/fileacomplaint.htm
hopita
Oct. 27th, 2012 01:16 pm (UTC)
That link seems to only be for financial-based services. I got as far as the drop down menu for "What product or service best describes your complaint?" and all of the options are things like "Debt Relief Company" and "Mortgage Loan." There's not even an option of "Other."
decafdyke
Oct. 27th, 2012 01:30 pm (UTC)
The top option is Insurance, and then the first radio button is Health Insurance. The state Dep't of Insurance merged into the Dep't of Financial Services a little while ago.
hopita
Oct. 27th, 2012 02:47 pm (UTC)
I filled it out, although it seemed like it was more for complaining about the insurance company than the doctors' office. I mean, it wasn't the insurance carrier who denied me treatment -- they tried to convince the doctor to uphold their contract.
( 4 comments — Leave a comment )

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